Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the OXIA website (oxiawash.co.uk) and the purchase of products from OXIA. By accessing our website or making a purchase, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, please do not use our website or purchase our products.

2. Company Information

3. Definitions

• "We", "Us", "Our" refers to OXIA
• "You", "Your" refers to the customer or website user
• "Products" refers to OXIA washing powder and related items
• "Website" refers to oxiawash.co.uk

4. Use of Website

4.1 Acceptable Use

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of others
• Restrict or inhibit anyone else's use of the website
• Contain viruses or other harmful code
• Violate any applicable laws or regulations

4.2 Intellectual Property

All content on this website, including text, images, logos, and design, is the property of OXIA and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

5. Product Orders

5.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the product(s). We reserve the right to accept or decline your order at our discretion.

5.2 Order Confirmation

Once your payment is processed, we will send you an order confirmation email. This confirmation constitutes acceptance of your order and forms a binding contract between you and OXIA.

5.3 Order Accuracy

You are responsible for ensuring that all information provided (delivery address, contact details, etc.) is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect information.

6. Pricing and Payment

6.1 Prices

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but price changes will not affect orders that have already been confirmed.

6.2 Payment

Payment is processed securely through Stripe. We accept major credit and debit cards. Payment must be made in full at the time of ordering.

6.3 Pricing Errors

While we make every effort to ensure pricing accuracy, errors may occur. If we discover a pricing error after you've placed an order, we will contact you to inform you and give you the option to proceed at the correct price or cancel the order for a full refund.

7. Delivery

7.1 Delivery Area

We currently deliver to addresses within the United Kingdom only.

7.2 Delivery Times

We aim to dispatch orders within 1-2 working days and deliver within 3 working days of order confirmation. These are estimated timeframes and may vary due to factors beyond our control (e.g., courier delays, adverse weather).

7.3 Delivery Costs

Delivery is currently free for all UK orders.

7.4 Failed Delivery

If a delivery attempt fails due to incorrect address information or your unavailability, we will contact you to arrange redelivery. Additional delivery charges may apply.

8. Returns and Refunds

Please refer to our separate Returns & Refunds Policy for detailed information about returning products and obtaining refunds.

9. Product Information and Safety

9.1 Product Description

We make every effort to ensure that product descriptions and images are accurate. However, minor variations may occur due to product improvements or packaging updates.

9.2 Usage and Safety

Please follow all usage instructions provided on the product packaging. OXIA washing powder should be used only as directed. Keep out of reach of children and pets.

9.3 Allergies and Sensitivities

While our product is formulated for sensitive skin, individual reactions may vary. If you have severe allergies or skin conditions, please consult a healthcare professional before use. Discontinue use if irritation occurs.

10. Limitation of Liability

10.1 Product Liability

Our liability for defective products is limited to the repair, replacement, or refund of the product as set out in our Returns & Refunds Policy.

10.2 Consequential Loss

To the extent permitted by law, we will not be liable for any indirect, consequential, or special losses arising from the use of our products or website.

10.3 Maximum Liability

Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product.

10.4 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

11. Force Majeure

We will not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or government restrictions.

12. Privacy and Data Protection

Your use of our website and purchase of products is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the Scottish courts.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

17. Entire Agreement

These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and OXIA regarding your use of the website and purchase of products.