Privacy Policy

1. Introduction

OXIA ("we", "us", or "our") operates oxiawash.co.uk. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our website and purchase our products.

We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

When you place an order or request a free sample, we collect:

• Name
• Email address
• Delivery address
• Phone number (optional)

3.2 Newsletter Subscription

If you subscribe to our newsletter, we collect your email address.

3.3 Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Please refer to Stripe's privacy policy for information on how they handle your payment data.

3.4 Automatically Collected Information

We do not currently use cookies or tracking technologies on our website.

4. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your enquiries and provide customer support
• To send you marketing communications (if you have opted in)
• To improve our products and services
• To comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To fulfill orders you place with us
• Consent: For marketing communications (you can withdraw consent at any time)
• Legitimate interests: To improve our services and respond to enquiries
• Legal obligation: To comply with tax, accounting, and other legal requirements

6. Data Sharing and Third Parties

We share your personal data only with:

• Stripe: For payment processing
• Delivery services: To ship your orders
• Legal authorities: When required by law

We do not sell, rent, or share your personal data with any other third parties for marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Order information: 7 years (for tax and accounting purposes)
• Marketing email addresses: Until you unsubscribe
• Customer enquiries: 2 years after resolution

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at info@oxiawash.co.uk

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):